Terms and Conditions

GO TOUCH DOWN RESORTS-OCEAN SHORES is the registered company name and is trading as The Shark Bay Hotel.

Payment Transaction

All payments processed are in South African Rands (ZAR.)
All prices include VAT.

We accept MasterCard and Visa cards.

At point of sale, we will require you to enter in your credit card number, cvv number, expiry date and your full name on your credit card. This information will be transmitted via encrypted SSL (secure socket layer) session between your computer and our billing merchant, using current industry standards.
Touch Down Group does not store your credit card information on file, this information is held securely at Virtual Card Services our billing merchant. Virtual Card Services complies with PCI-DSS security standard for the retention of credit card and billing information.

Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted.  The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and the merchant that nobody can impersonate Virtual Card Services to obtain confidential information.
Virtual Card Services will then store your nominated billing method using PCI-DSS security standards. Storing card details against a token which identifies your account.
Virtual Card Services is committed to providing secure online services. All encryption complies with international standards.  Encryption is used to protect the transmission of personal information when completing online transactions.  Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
The merchant does not have access to credit details.
Virtual Card Services continually reviews and enhances its security in line with technological changes.
Virtual Card Services is 3DSecure compliant and PC-DSS certified.

If your transaction is for a once off purchase such as point transaction, we will use your nominated billing method and charge your account.

Cancellation Policy


  • Modifications will be allowed on fully paid reservation up to 6 weeks prior to occupation with no forfeiture.


  • 50% will be forfeited if cancelled 6 – 8 weeks prior to occupation.
  • 100% will be forfeited if cancelled 0 – 6 weeks prior to occupation.

Payment Terms

Provisional Bookings

All provisional bookings are cancelled after 48 hours if no payment has been received.

Bookings made with more than 2 weeks to occupation

50% deposit is required within 48 hours of booking being made and the balance 7 days after day of booking.

Instant Time Bookings – Bookings made within 2 weeks to occupation

100% payment is required on day of booking by credit card to secure accommodation.

Address : 8 Grysbok Close, Shark Bay Langebaan, Western Cape, 7357, South Africa